How the changing consumer mindset impacts insurance agents and brokers

From InsuranceBusinessMag.com

Capgemini and Efma’s World Insurance Report 2020 has revealed a conclusive change in consumer behavior. People of all ages are now adopting a ‘millennial mindset,’ where they’re increasingly trusting their own research through various channels – primarily digital – to source information and directly purchase insurance products online.

The report groups today’s insurance customers into four categories…

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